These terms and conditions ("GPC in the following") regulate the purchase conditions of all products offered on our website www.valkgaming.com, property of Nublar S. Microcoop. With C.I.F. number F16673501, from now on VALK GAMING, with its head office in C/Fra Miquel Ferrer Nº14, 07011, Palma de Mallorca (Spain).
The previous reading and the acceptance without reserves of the present CGC are indispensable requirements to carry out any action of purchase in www.valkgaming.com. Users who make purchases at www.valkgaming.com imply full acceptance of this document, and will be bound by it at the time of contracting or purchasing products.
VALK GAMING reserves the right to modify all or part of the GCC at any time and without prior notice, the GCC will always be accessible/visible on our website, so that the user can consult or print them at any time.
Prices and sales conditions are for information purposes only and may be subject to change due to market fluctuations. However, making a purchase through our website implies acceptance of the price offered and the GCS in force at that time.
Due to the realization of events, promotions, discounts or offers that imply frequent price modifications, despite our best efforts, sometimes there may be products from our catalogue or discounts applied reflecting incorrect prices. In this type of situation, VALK GAMING reserves the right to cancel the order under its own criteria as long as the customer has not received the product. In case we cancel an order, it will not suppose any expense for the customer and we will proceed to the reimbursement immediately.
Placing an order implies the customer's agreement with both the price and the conditions existing at the time of purchase. Once the order has been placed, the purchase will be understood to have been perfected in full for the customer, with all the legal guarantees that it covers, making the prices and conditions contractual and cannot be modified without the express agreement of both contracting parties. The electronic document in which the contract is formalised will be filed and the user will have access to this document.
When placing the order, the customer may purchase the product by means of a transaction through the Paypal platform, as well as by credit or debit card.
The products offered and offers presented are valid within the available stocks, VALK GAMING reserves the right to modify the catalogue and the offers presented in the case of supply incidence.
The photographs and descriptions of the products on sale are for guidance only and do not in any way commit VALK GAMING in the event of an incident.
Shipping to mainland Spain and Portugal is FREE. For the Balearic Islands and other international destinations a surcharge will be applied, which will be indicated in the shopping cart once the delivery address has been entered.
Our warehouse is located Spain.
Orders are processed and shipped within 1 working day normally.
Depending on the customer's location, the delivery time* will be
- Mainland Spain: 48-72 hours
- Spain - Balearic Islands: 3-4 days
- Portugal: 48-72 hours.
- France, Italy, Germany and other EU countries: 3-4 days
There may be exceptions in locations at remote areas and/or due to stock availability.
In any case, you will be able to see the expected delivery time in the product page and during the shopping process on our website.
*We only work with the top transport companies to guarantee an excellent service, but sometimes external circumstances such as weather conditions or traffic problems, or special periods such as Black Friday or Christmas, could cause a delay in delivery. If this happens, please contact us and we will find a solution quickly.
We deliver to residential and commercial addresses throughout the European Union excluding the following areas:
- Spain: Canary Islands, Ceuta and Melilla.
- United Kingdom.
- Portugal: Madeira, Azores.
- Italy: Livigno, Campione D'Italia, Sardinia, Sicily, Elba and other islands.
- France: Corsica.
- Germany: Helgoland.
Once the order has been sent, you will receive an e-mail with the tracking number and a direct link to the carrier's website where you can check the status of your shipment at any time. You can also consult it at any time in your customer area.
The promotions on our website are not cumulative with other discounts on social networks. Coupons, promotion codes, etc., of a long duration, will only be applicable to products that are not on promotions.
6. Warranties and Returns
The products offered for sale by www.valkgaming.com have, by default and by law, a 3 year guarantee. Once the customer has received the product, he/she can return it based on the situations presented below:
- 6.1 Return of unwanted products
In the event that the product is not to the customer's liking or does not meet the expected expectations, the customer will have the right to arrange for its return and refund for 30 calendar days from receipt of the product. To carry out the process in both cases, you must contact VALK GAMING through the contact form in order to obtain the address to which the product must be sent.
Once the request for return by withdrawal has been sent, the customer will receive an e-mail with the instructions and the address where the product should be sent. The costs of shipping and handling the return of unwanted products are at the expense of the buyer.
All goods must be returned in their original packaging and condition, in perfect condition and protected, in the same state as received. Otherwise, VALK GAMING reserves the right to refuse the return.
Once the goods are received in our warehouse in perfect condition, the customer will be refunded the payment received within a maximum of 5 working days, except for the shipping costs of the order if any.
- 6.2 Defective / broken / beaten products
If a defect is detected in the product during the warranty period, the consumer must notify VALK GAMING using the contact form, and it is mandatory to attach the necessary photos or videos to clearly describe the problem.
VALK GAMING will review the case and propose the most suitable solution, having priority to send spare parts to replace the damaged parts.
If the defect is detected within 30 days of receipt of the product, the customer may also exercise his right to return, in this case without any cost associated with being a non-conforming product. VALK GAMING will agree with the customer the collection of the product. The customer will be responsible for preparing the product for this collection, in its original packaging and conditions and in the same state as received.
The returned products will be checked on arrival at VALK GAMING's warehouse, and if it is proved that the returned product is not defective, damaged or incorrect, VALK GAMING reserves the right to deduct from the customer's refund, the cost of transport of the return.
In the event that a problem is detected, malfunction or defect of the product after six months from delivery of the product, VALK GAMING may require the consumer to submit expert evidence to prove that the defect existed in origin and is not due to misuse or other assumptions that invalidate the warranty.
- 6.3 Products damaged during transport
If the product arrives physically damaged as a result of shocks during transport, the consumer must notify VALK GAMING within 72 hours of delivery by filling in the contact form. It is essential to attach:
- 1 photo of the complete box
- 1 close-up photo of the blow received
- 1 photo of the transport label
All shipments are insured against breakage or damage during transport.
VALK GAMING will review the case and propose the most suitable solution, with priority given to sending spare parts to replace the damaged parts. If the customer wishes, he can choose to exercise his right to return, in this case without any associated cost because it is a non-conforming product.
No claims for transport will be accepted after 72 hours from the reception of the product, and it will be understood that the delivery of the product has been in conformity.
The warranty does not cover defects caused by misuse, unauthorised manipulation or use other than the nature of the product. The products of VALK GAMING are designed for domestic use, any damage caused by improper use of the product, whether it is a use different from the purpose of its design, an extreme use far from the original intention of the product or in an environment that could generate by default an insured damage to the product, exempt VALK GAMING from any responsibility on the guarantee, being only and exclusively responsibility of the customer to use the product in the recommended terms. In these cases, it will be the customer who must take responsibility for its repair.
Excluded from the guarantee are products damaged by external causes, accidents, wear and tear or improper use, as well as products modified or repaired by the customer himself.
Click here for more information on the warranty.
8. Litigation resolution
Online consumer dispute resolution under Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform which is available at the following link: https://ec.europa.eu/consumers/odr/main