Terms & Conditions

TERMS & CONDITIONS

1. PARTIES AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF PURCHASE: (hereinafter also the General Terms or GTC):

On the one hand, the supplier of the products, NUBLAR S. MICROCOOP., whose trade name is VALK GAMING (hereinafter VALKGAMING or also the provider), with registered office at C/Fra Miquel Ferrer 14, 07011, Palma de Mallorca, ILLES BALEARS, VAT No. F16673501, customer-service phone +34 910059570 and e-mail: [email protected], owner of the website valkgaming.com, sets out the contractual document that will govern the purchase of products through the aforementioned website.

And on the other, the User – Customer (hereinafter the User), registered on the website with a username and password for which he/she is fully responsible for use and custody, being responsible for the accuracy of the personal data provided to the provider.

BOTH accept this document, which implies that the User:

  1. Has read and understood what is set out here.
  2. Is of legal age and has sufficient capacity to contract.
  3. Assumes all the obligations set out herein.
  4. Has read and accepts these general conditions of purchase from the moment he/she acquires any product offered.

This document may be printed and stored by the User. It is advisable to keep a copy of any information related to the purchased products. The provider makes the e-mail [email protected] available to the User to resolve any doubts about these conditions.

These conditions shall remain valid indefinitely and shall be applicable to all purchases made through the website valkgaming.com.

The provider reserves the right to unilaterally modify said General Conditions, without this affecting goods or promotions acquired beforehand, in order to improve the products offered. In any case, these general conditions must be consulted before making a purchase.

VALKGAMING is not responsible for the consequences that may arise from improper use of the products for sale on the website.

The civil liability of VALKGAMING for the products supplied is limited to their amount, as well as to possible failures, slow access or errors in access to the website, including loss of data or other information that may exist on the User's computer or network accessing valkgaming.com.

VALKGAMING is a company specialised in the distance sale of gaming and office furniture products through its website. The provider does not have a physical store for selling its products.


2. PURPOSE OF THE CONTRACT:

2.1 Scope of application: This contract regulates the sales relationship between the provider and the user at the moment in which he/she accepts these purchase conditions during the online purchase process by ticking the corresponding box. These GTC shall apply from the day the order is placed.

The contractual sales relationship entails the delivery, in exchange for a price determined and publicly displayed through the website, of a specific product.

2.2 Territorial scope: The valkgaming.com online shop allows orders to be placed from different EU countries. However, deliveries are only available in the following territories:

  • Spain (except Canary Islands, Ceuta and Melilla)
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany (except Helgoland)
  • Ireland
  • Italy (except Livigno, Campione d’Italia, Elba and other minor islands)
  • Luxembourg
  • Netherlands
  • Portugal (except Madeira and Azores)
  • Sweden

For deliveries to other territories or areas not included, please contact us via the e-mail [email protected] or our Customer Service phone.


2.3 Capacity to contract: Only persons of legal age with full legal capacity may place orders.


2.4 Customer acceptance: Validation of an order via the valkgaming.com website is carried out through said site and the agreed purchase is sent by e-mail and implies acceptance of the GTC. If the user wishes to formalise it by another means, he/she must contact the provider at the e-mail or customer-service phone indicated in these conditions.


2.5. Modification of the General Terms and Conditions of Purchase: VALKGAMING reserves the right to make changes and/or modifications to these GTC. We advise our customers to review them regularly. If the conditions are modified after placing an order, the conditions in force on the date of purchase shall apply.


2.6. Promotions: Promotions published on our website are not cumulative with other discounts or promotional coupons shared on social networks. Long-term coupons or promotional codes are valid only for products that are not on promotion.


3. INFORMATION PROVIDED ON THE WEBSITE valkgaming.com:

3.1 Publication of prices: Product prices are those shown on each product page within valkgaming.com.

3.2 Product information: The information appearing in our advertising, brochures, written material, on our website or provided to the user constitutes an invitation to make a purchase. The content of valkgaming.com is in constant renewal and updating to offer our customers the most complete and detailed information possible. All contractual information present on valkgaming.com is shown in Spanish, and communication with customers and users, as well as contract formalisation, will be carried out in this language. However, if the customer so wishes, it may be carried out in any of the languages available on the website, provided that this is indicated before starting the contracting procedure. The original conditions governing these General Conditions are those drafted in Spanish. If you have any doubts in this regard, you can contact us via the e-mail or customer-service phone.


3.3 Availability of products: There may be occasions when it is impossible to supply all products because they are out of stock or unavailable at the time of purchase. In such cases, the product in question will neither be visible nor available for purchase.


3.4 Right of cancellation: VALKGAMING reserves the right to cancel the shipment of a product if it detects that it does not meet the quality standards required for all valkgaming.com products. Should this occur, our Customer Service will offer a substitute product. If this is not accepted by the customer, a full refund of the amount paid, including shipping costs, will be made.


3.5 Order reception hours: Orders can be placed online 24 hours a day, 365 days a year. However, they are processed exclusively on working days, excluding weekends and holidays at our Riba-roja de Túria (Valencia) warehouse. Orders received after 11:30 h will be processed the next working day, while orders received from Friday at that time and during the weekend will be processed on Monday or the next working day.


3.6 Fraud: If VALKGAMING detects or suspects any fraudulent or anomalous operation, it reserves the right to cancel the transaction for security reasons.


4. PURCHASE PROCEDURE:

The user, in order to purchase the selected products offered by the provider, may:

  • Sign up through the website by CREATING A USER ACCOUNT. To do so, he/she must freely and voluntarily provide the personal data required.
    The user will select an e-mail and password, committing to use them diligently, not make them available to third parties, and to notify the provider of any loss, theft or possible unauthorised access by third parties, so that they can be blocked immediately.

Once the user account has been created, it is informed that, pursuant to Article 27 of Law 34/2002 on Information-Society Services and Electronic Commerce, the contracting procedure will follow these steps:

  1. Select the product by clicking on it. It will automatically be added to the “shopping cart”.

  2. If you wish to add more products, select “Continue shopping”. If by mistake you added one you do not want, you can remove it from the cart.

  3. Once the product(s) are chosen, click the “Checkout” tab to place the order. A purchase confirmation screen will appear (summary of the order, user data and selected payment method).

  4. Credentials will be requested via three options:

    1. User registration: if not previously registered, complete a data collection form (accepting the Privacy Policy). Once sent, you will receive a confirmation e-mail at the given address.

    2. Registered-user access: if you already have an account, log in with your user and password.

      Check spam/junk folders and verify your contact details are correct.

  5. Once registered, an observations screen will appear where you can add comments or indications relevant to your order. You will also find a mandatory checkbox to accept these General Terms and Conditions.

  6. To finish, click the “Checkout” button.

The provider’s contracting platform will inform the user, once the procedure is completed, by e-mail of all order features: price, shipping methods, date of contract and delivery times of the purchased product.

If any error occurs in the indicated address or any other point in the order, it must be immediately notified to the e-mail indicated on the website to proceed with its correction.

For any doubt, you can contact our Customer Service through any of the methods provided on the website valkgaming.com.

VALKGAMING provides customer service FREE OF CHARGE via the contact e-mail: [email protected]. If you choose another alternative means of communication, the user will bear the corresponding cost.

VALKGAMING provides phone numbers in Spain subject to your telephone operator’s rates.

It is recommended that, once the order is received, you keep the original packaging during the days the withdrawal right lasts (see section 8 of these conditions) in case you wish to exercise said right within the term.


5. SHIPPING:

5.1 Transport company:

Shipments will be made through Correos Express and UPS for Spain and Portugal, and UPS for international destinations. Customer-service phones are:

  • Correos Express: +34 913 277 020.
  • UPS for Spain and Portugal: +34 900 102 410
  • UPS for international destinations: see each country’s phone at this link: UPS call centres


What happens if the carrier cannot complete delivery?

The transport agency will give you an estimated time slot the day before the first attempt. If you are not at home, they will contact you to arrange a second attempt.

If, despite efforts, delivery is impossible, the package will be returned to our warehouse. We will refund the amount paid as soon as we receive it.

5.2 Shipping costs: Standard shipping costs apply as follows:

Shipping to Spain and Portugal is FREE.

For other international destinations, a surcharge will be indicated in the cart once the delivery address is entered, depending on weight, as follows:

  • 0-2 kg: €10
  • 2-9 kg: €20
  • 9-20 kg: €30

Once you add a product to the cart and confirm the shipping address, the system will automatically show the shipping price.

In any case, you can review the total amount, including shipping, before completing the purchase.


6. PRICES AND PERIOD OF VALIDITY OF THE OFFERS:

All prices shown in the valkgaming.com shop include the VAT in force at the time of purchase. They are expressed in euros (€) and are valid while they are displayed on the website.

Unless expressly indicated otherwise, prices do not include shipping, handling, packaging, insurance or any other additional service linked to the product purchased.

VALUE ADDED TAX: In accordance with the provisions of Article 68 of Law 37/1992 of 28 December on Value Added Tax, delivery of the products will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The VAT rate applicable will be the one legally in force at each moment, depending on the specific article concerned. For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT pursuant to Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with current regulations in each territory.

You are entitled to receive the invoice free of charge in paper or electronic format, provided that you expressly request it. If you wish to receive the invoice in electronic format, you can request it by writing to [email protected]. If you prefer the invoice on paper, indicate this in the same e-mail and we will send it to you at no extra cost.

The prices applicable to each product will be those published on the website and will be applied automatically during the purchase process, in the last phase.

In the case of limited-duration promotions, the discount will be applied provided the order has been registered within the period of validity of the promotion. The user will always be informed, before purchase, of the duration of promotions, sales, clearance sales or offers shown on the website. In flash offers, in addition to the period, the number of units available will be indicated. In products with a price reduction, the previous price will be clearly shown next to the reduced price, the previous price being understood as the lowest applied to identical products in the thirty days prior.

The delivery method is detailed in section 5 of these terms.

The data recorded by the different payment methods constitute proof of the date on which the transactions were made and will serve to determine whether the order is subject to a promotion.

For any information related to your order, you can contact our customer-service team by phone or by e-mail at the indicated address.


7. PAYMENT METHODS:

The available systems are detailed below:

7.1 Payment by credit or debit card: To pay by card, it is necessary to have a valid card and to correctly complete all the data required in the payment form. The transaction is completed at the time of placing the order. Only secure cards that use an authentication system for the holder, such as Verified by Visa or MasterCard SecureCode, according to the procedure established by your bank, are accepted. The order cannot be processed until the bank authorises payment.

The system called SSL (Secure Sockets Layer) is used, a secure environment payment system that allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

7.2 PayPal: If you choose PayPal as a payment method, at the end of your purchase you will be automatically redirected to the official PayPal website to complete the process. Once the payment has been successfully made, you will receive an e-mail with the order summary. You can return to the VALKGAMING website by clicking the “Return to website” button, where you can consult and print your order.

PayPal automatically encrypts confidential data using the most advanced technologies available on the market. PayPal has its own privacy policies and VALKGAMING has no responsibility for them.

7.3 Bizum: To use Bizum you need a bank account in Spain with one of the entities that offer this service and a mobile phone number linked to it. Payment is made from your bank’s app, indicating the beneficiary’s phone number and the order number as the payment reference.

Bizum automatically encrypts confidential data using the most advanced technologies available on the market. Bizum has its own privacy policies and VALKGAMING has no responsibility for them.

VALKGAMING neither stores nor has access to the bank details provided by the user during the payment process. All payment information is managed directly by the corresponding secure payment platforms, in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on Personal Data Protection.


8. RIGHT OF WITHDRAWAL:

8.1 Right of withdrawal: The user has the right to withdraw from this contract within thirty calendar days without the need for justification.

The period will expire thirty calendar days from the day on which the user, or a third party indicated by him/her other than the carrier, acquires material possession of the products and/or accessories.

To exercise the right of withdrawal, you must notify us at NUBLAR S. MICROCOOP. (VALKGAMING), with address at C/Fra Miquel Ferrer 14, 07011 Palma de Mallorca, Illes Balears, Spain, customer-service phone +34 910059570, and e-mail [email protected], of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or e-mail).

Exercising the right of withdrawal is not subject to any formalism; however, to make it easier, you can use our withdrawal form at https://valkgaming.com/content/25-devoluciones, although its use is not obligatory. If the user withdraws from the contract, we will communicate without delay on a durable medium, by e-mail unless otherwise indicated, that we have received the exercise of his/her right.

To meet the withdrawal deadline, it is sufficient that the communication regarding your exercise of this right is sent before the deadline expires.

Consequences of withdrawal:

In case of withdrawal, all payments received from the user will be reimbursed, including delivery costs (with the exception of additional costs resulting from the user’s choice of a delivery method other than the least expensive ordinary delivery offered by us) without undue delay and, in any case, within a maximum period of fourteen (14) calendar days from the date on which we are informed of your decision to withdraw from this contract.

The reimbursement will be made using the same means of payment employed in the purchase, unless the user expressly indicates otherwise. In any case, no cost will be incurred as a result of the reimbursement.

The user must return the products to the following address without undue delay and, in any case, within a maximum period of fourteen (14) calendar days from the date on which he/she communicated the decision to withdraw from the contract:

Return address:

Across Logistics | Valencia Office
Pol. Ind. Casanova, Avda. Corregers 21
Ribarroja del Túria – 46394
Spain

The deadline will be considered met if the products are returned before it expires and the user can prove it by any legally valid means.

If you choose not to use the collection service offered by VALKGAMING, we may withhold the reimbursement until we have received the goods, or until the user has supplied evidence of having returned them, whichever comes first.

VALKGAMING will not bear the return costs; the user must assume the direct cost of returning the goods. This cost is estimated at a maximum of approximately €50.

You can also choose the option in which VALKGAMING arranges collection of the product, selecting the corresponding option at https://valkgaming.com/content/25-devoluciones.

The user will be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

8.2 Return due to error in the order by the provider: If the product received does not correspond to the one ordered due to an error attributable to VALKGAMING, the user must inform us as soon as possible by e-mail to [email protected]. In this case, VALKGAMING will assume the costs of collecting the wrongly sent product and delivering the correct item corresponding to the order.

8.3 Checking returns: Verification and inspection of the products subject to return will be carried out by VALKGAMING which, once at its facilities, will verify that they are received in compliance with all the requirements established in section 8.1. If any element is missing, we will inform the user in writing by e-mail indicating the missing content.


9. REFUNDS:

When a return is made (by exercising the right of withdrawal), the amount paid for the product will be reimbursed to the user, including delivery costs, using the same means of payment employed in the initial transaction, unless the user has expressly indicated otherwise and provided that no additional costs are incurred as a consequence of the reimbursement.

The return costs will be borne by the user if he/she has chosen not to use the collection service offered by VALKGAMING.

The refund will be made within a maximum period of 14 calendar days from the date on which VALKGAMING was informed of the decision to withdraw, and always through the same payment method used for the purchase.

If the user opts for VALKGAMING’s product collection service, an amount will be charged as collection cost, which will be deducted from the reimbursement: €20 for customers in Spain and €30 for customers outside Spain.


10. APPLICABLE WARRANTIES AND AFTER-SALES SERVICE:

10.1 Warranty: All products offered through the website are completely original, unless otherwise indicated in their description.

10.2 Warranty in case of defective product: In case of defective product, VALKGAMING will proceed, as appropriate, to repair, replace (unless one of these options is impossible or entails a disproportionate cost), reduce the price or terminate the contract, at no cost to the user.

VALKGAMING is liable for any lack of conformity that becomes apparent within a period of three (3) years from delivery, which will be understood as occurring on the date indicated on the invoice, purchase ticket or delivery note (if later). The consumer must inform of the lack of conformity without undue delay from when he/she became aware of it.

The solutions offered will meet the following requirements:

  • They will be free of charge for the user, including the costs necessary to bring the product into conformity, such as transport or materials.
  • They will be carried out within a reasonable period of time and without major inconvenience to the user.
  • The user will make the product available to VALKGAMING, which will take care of recovering it in the way that causes the least inconvenience to the user.

VALKGAMING will bear the costs of collecting and removing the non-conforming product.

It will provide the consumer with documentary evidence showing the delivery date and the lack of conformity, and in case of repair, documentary evidence of the delivery of the now-conforming product, with the delivery date and the corrective measure applied.

The consumer may also opt for a price reduction or contract termination in the following cases:

  • When it is impossible or disproportionate to bring the good into conformity.
  • When repair or replacement has not been carried out or has not been carried out correctly.
  • If any lack of conformity appears in the replaced good.
  • When the lack of conformity is of such seriousness as to justify one of these two options.
  • When VALKGAMING has declared, or circumstances show, that it will not bring the goods into conformity within a reasonable time or without major inconvenience for the consumer.

VALKGAMING will refund the amount paid once the returned product is received or, where appropriate, once proof of its return has been provided by the consumer.

In case of price reduction, the amount will be proportional to the difference between the value the product would have had if it were in conformity and the value it actually has at the time of delivery.

Termination of the contract will not proceed when the lack of conformity is of minor importance.

In addition, the consumer may:

  • Suspend any outstanding payment until VALKGAMING fulfils its obligations.
  • Request compensation for damages, if applicable.

10.3 Product withdrawal from the market: As soon as we receive a withdrawal notice for any of the products we sell from the manufacturer/distributor or a national or European authority, we will stop selling said product. Information on dangerous products is publicly available through the EU Safety Gate portal.


11. NULLITY AND INEFFECTIVENESS OF CLAUSES:

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness shall affect only that provision or the part thereof that is null or ineffective, the General Conditions remaining in all other respects, the provision or the part thereof that is affected shall be deemed not to have been included.


12. APPLICABLE LAW AND JURISDICTION:

These conditions shall be governed or interpreted in accordance with Spanish legislation in those matters not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these Conditions to the Courts and Tribunals of the provider’s domicile (if he/she is not considered a consumer for the purposes of the TRLGDCU) or of the user (if he/she is considered a consumer for the purposes of the TRLGDCU).


13. ADHESION TO CONFIANZA ONLINE:

In accordance with the provisions of the LSSICE, Law 7/2017 and the Confianza Online Code, we inform of our adhesion to Confianza Online and our submission to the Confianza Online Mediation Committee in the event of disputes concerning e-commerce with consumers or data protection, and to the Advertising Jury of AUTOCONTROL when dealing with complaints about digital advertising or data protection related to this field.

To comply with this obligation, we inform you that the provider is a member of Confianza Online (non-profit association), registered in the National Associations Register Group 1, Section 1, national number 594400, CIF G85804011, Calle de Velázquez 126, 4º-I, 28006, Madrid (Spain). For more information: https://www.confianzaonline.es.

These General Conditions are governed by Spanish law. Likewise, in compliance with the Alternative Dispute Resolution Law, we inform consumers that, as an entity adhered and under the terms of the Code of Conduct, users may go to Confianza Online for the alternative resolution of possible disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones). If they concern electronic transactions with consumers or data protection related to this field, claims will be resolved by the Confianza Online Mediation Committee, accredited for alternative consumer-dispute resolution. If the claims concern digital advertising or data protection related to this field, they will be submitted to the AUTOCONTROL Advertising Jury.


14. APPLICABLE REGULATIONS:

These General Conditions are subject to the provisions of:

European regulations:

  • Directive 97/7/EC on the protection of consumers in respect of distance contracts (Distance Selling Directive);
  • Directive 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce in the Internal Market (E-commerce Directive).

Spanish regulations:



15. COMMENTS AND SUGGESTIONS:

As a user or end consumer, you can contact VALKGAMING via the e-mail [email protected] and our Customer Service phone to make any complaint, claim or request information about the products offered or contracted. We will try to resolve any incident as soon as possible, providing you with an acknowledgement of receipt when applicable.

In addition, we have official complaint forms available to consumers and users. You can request them through any of the contact channels mentioned.

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