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Deutsch1. PARTIES AND ACCEPTANCE OF THE GENERAL CONTRACTING CONDITIONS: (hereinafter also referred to as the General Conditions or GC):
On one hand, the provider of the products, NUBLAR S. MICROCOOP., with the trade name VALK GAMING (hereinafter also referred to as the provider), with its registered office at C/ Fra Miquel Ferrer 14, 07011, Palma de Mallorca, ILLES BALEARS, N.I.F. F16673501, customer service telephone number +34910059570, and email: [email protected], being the owner of the website valkgaming.com, presents the contractual document that will govern the contracting of products through the aforementioned website.
On the other hand, the User - Customer (hereinafter the User), registered on the website with a username and password, for which they are fully responsible for use and custody, being responsible for the veracity of the personal data provided to the provider.
BOTH ACCEPT this document, which implies that the user:
- Has read, understood, and comprehended the above.
- Is an adult with sufficient capacity to contract.
- Assumes all the obligations set forth herein.
- Has read and accepts these general conditions of purchase from the moment they acquire any product offered.
This document can be printed and stored by the Users. It is advisable to keep a copy of the data contained in the purchased products. The provider makes the email address [email protected] available to Users for any questions regarding these conditions.
These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider's website valkgaming.com.
The provider reserves the right to unilaterally modify these General Conditions, without affecting the goods or promotions acquired prior to the modification, in order to improve the products offered. In any case, these general conditions must be consulted before purchasing the products.
NUBLAR S. MICROCOOP. is not responsible for the consequences that may result from inappropriate use of the products sold on the web.
The civil liability of NUBLAR S. MICROCOOP. for the supplied products is limited to their amount, the user waives any liability to NUBLAR S. MICROCOOP. for any concept in any case of dissatisfaction with the products acquired on the website valkgaming.com, as well as possible failures, slowness of access or errors in accessing the website valkgaming.com, including data loss or any other type of information that may exist on the user's computer or network that accesses the website valkgaming.com.
NUBLAR S. MICROCOOP. is a company specialized in the distance selling of gaming and office furniture products through its website. The provider does not have any physical store for the sale of its products.
2. OBJECT OF THE CONTRACT:
2.1 Scope of Application: The purpose of this contract is to regulate the contractual sales relationship established between the provider and the user at the moment the latter accepts these purchase conditions during the online contracting process by checking the corresponding box. These GC will apply from the day the order is placed.
The contractual sales relationship involves the delivery, in exchange for a specified price publicly displayed through the website, of a specific product.
2.2 Territory of Application: The virtual store of valkgaming.com is active for:
- All of Spain (except the Canary Islands, Ceuta, and Melilla)
- Europe - including:
- Austria
- Belgium
- Denmark
- Finland
- France
- Ireland
- Italy
- Luxembourg
- Netherlands
- Portugal
- Sweden
Excluding:
- Portugal: Madeira, Azores.
- Italy: Livigno, Campione D'Italia, Elba, and other minor islands.
- Germany: Helgoland.
2.3 Capacity to Contract: To place an order, you must be of legal age and have the capacity to contract.
2.4 Customer Acceptance: The validation of an order through the website valkgaming.com is done by email and implies the automatic acceptance of the GC. These conditions are available on the website valkgaming.com or, if you wish and request it, we can provide them to you by email.
2.5. Modification of the General Contracting Conditions: NUBLAR S. MICROCOOP. reserves the right to make changes and/or modifications to these GC. We advise our customers to review them regularly. If these changes or modifications are introduced after an order has been placed, the conditions in force at the time the order was made will apply.
2.6. Promotions: Promotions on our website are not cumulative with other discounts on social networks. Long-term coupons or promotional codes will only apply to products that are not on promotion.
3. INFORMATION PROVIDED ON THE WEBSITE valkgaming.com:
3.1 Price Publication: The prices of the products are those shown for each one on our website valkgaming.com.
3.2 Product Information: The information in our advertising, brochures, written materials, on our website, or provided to you constitutes an invitation to make a purchase. The contents of valkgaming.com are constantly updated to provide our customers with the most complete and detailed information possible. All contractual information on valkgaming.com is displayed in Spanish (Castilian), and communication with customers and users, as well as the formalization of the contract, will be carried out in this language, although if the customer wishes, it can be done in any of the languages available on the website, always indicating this before starting the contracting procedure. The original conditions governing these general conditions are those in the Spanish version, and if you have any doubts, you can always contact us via email and customer service telephone number.
3.3 Product Availability: There may be occasions when it is impossible to supply all products due to them not being in stock or available at the time of purchase. In such cases, the product in question will not be visible or available for purchase.
3.4 Right of Cancellation: NUBLAR S. MICROCOOP. reserves the right to cancel the shipment of a specific product that does not meet the quality requirements imposed on all products of valkgaming.com. If this lack of quality is detected, the Customer Service of NUBLAR S. MICROCOOP. will suggest a replacement product, and if the replacement is not to the customer's liking, the cost of said product will be refunded.
3.5 Order Reception Hours: The order reception hours are twenty-four (24) hours a day, three hundred and sixty-five (365) days a year, although orders placed after 11:30 AM will not be processed until the following business day at the warehouse located in Riba-Roja del Turia, Valencia. Orders received on Fridays after the aforementioned time and on Saturdays and Sundays will be processed the following Monday or the next business day in the peninsula and as stipulated in the corresponding section for orders outside the peninsula.
3.6 Fraud: If NUBLAR S. MICROCOOP. suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.
4. PURCHASE PROCEDURE:
To purchase the selected and offered products by the provider, the user can:
- REGISTER through the website by CREATING A USER ACCOUNT. To do so, the user must voluntarily provide the required personal data. The user will select an email address and a password, committing to use them diligently and not make them available to third parties, as well as to inform the provider of their loss or theft, or possible access by an unauthorized third party, so that the provider can proceed to block them immediately.
Once the user account is created, the contracting process will follow these steps in accordance with Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce:
1. Select the product by clicking on it, and it will be automatically added to the "shopping cart."
2. If you wish to add more products, select the "Continue Shopping" option. If you have accidentally added any item you do not want, click on the option to remove it from the cart.
3. Once the product(s) are selected, click on the tab to finalize the order. Upon clicking this option, the purchase confirmation will appear (summary of the order, your details, and the selected payment method).
4. The user's credentials will be requested in three ways:
a. User registration: If not previously registered, to make the purchase (this registration is free), you must fill out a form to collect data (in which you must accept the Privacy Policy). Once completed, you will receive an email at the provided address confirming your registration.
b. If already registered and a customer: you can access your data by clicking on the registered user button, entering your username and password.
Review the spam controls and unwanted email in your email inbox and verify that the contact information you provide is correct.
5. A comments screen will appear where you can indicate the desired delivery time; a checkbox that you must mark as it constitutes acceptance of these General Contracting Conditions and the Privacy Policy.
6. To complete the process, click on the "Finalize" button.
In any case, the provider's contracting platform will inform the user, once the contracting process is completed, via email about all the characteristics, price, shipping methods, order date, and delivery times of the purchased product.
If there is any error in the address provided or any other aspect of the order, please notify us immediately at the email address provided on the website to rectify this error.
For any questions, you can contact our Customer Service through any of the methods provided on the website valkgaming.com.
NUBLAR S. MICROCOOP. provides Customer Service FREE OF CHARGE through our contact email [email protected]; if you choose an alternative means of communication, the user will bear the particular cost of the same.
NUBLAR S. MICROCOOP. provides telephone numbers in Spain subject to the cost of your telephone operator.
It is recommended that, once the order is received, you keep the original packaging during the days that the right of withdrawal is in effect, in case it is exercised within the deadline.
5. SHIPPING:
5.1 Shipping Company: will be carried out through Correos Express and UPS for Spain and Portugal, and UPS for international destinations, whose Customer Service telephone numbers are:
- Correos Express: +34 913 277 020.
- UPS for Spain and Portugal: +34 900 102 410
- UPS for international destinations: consult the corresponding number for each country here
What happens if the carrier cannot complete the shipment?
The shipping agency will provide a time window for the first delivery attempt. If you are not home, they will contact you to arrange a second delivery attempt. If, despite efforts, delivery cannot be completed, the package will be returned to our warehouse. We will refund the amount paid as soon as we receive the package.
5.2 Shipping Costs: Shipping costs will be applied as follows:
Shipping to Spain and Portugal is FREE.
For other international destinations, a surcharge will apply, which will be indicated in the cart once the delivery address is entered and will depend on the weight of the items included, as follows:
- 0-2 kg: 10 €
- 2-9 kg: 20 €
- 9-20 kg: 30 €
When the user-customer adds the product to the cart and confirms the shipping address, the system will automatically show the aforementioned shipping price.
5.3 Tracking Your Order
Once the order has been shipped, you will receive an email with the tracking number and a direct link to the carrier's website where you can check the status of your shipment at any time. You can also check it at any time in your customer area on our website.
5.4 What to Do If You Made an Order by Mistake or Wish to Cancel an Order
If you wish to cancel an order that has already been paid, please send an email as soon as possible to [email protected] with the subject indicating that you wish to cancel an order. If your order has not yet been shipped, the cancellation will be free of charge, and the full amount of the order will be refunded. Otherwise, if your order has already been shipped, you can return it upon delivery.
5.5 Shipping Address: Delivery of orders will be made to the delivery address freely designated by the user. Therefore, the provider assumes no responsibility if the delivery of the product cannot be made due to the data provided by the user being false, inaccurate, or incomplete, or if the delivery cannot be made due to causes beyond the control of the shipping company assigned for this purpose, such as the absence of the recipient.
The delivery time of the order will be during regular business hours.
Notwithstanding the foregoing, the provider has taken the measures required of a diligent merchant to ensure that the delivery can be made within the agreed time, so no liability can be attributed to the provider.
NUBLAR S. MICROCOOP. will do everything in its power to ensure that your order is delivered within the timeframe indicated on our website as of the date of the order confirmation.
How to Change the Delivery Address of Your Order?
If you need us to send your order to a different address than the one you specified when confirming it, please write to us in the contact form indicating the order number and the new address.
If the order has not yet been shipped, we will make the change at no additional cost to you.
However, if the order has already been shipped, we will have to transfer it directly to the shipping agency, and it is very likely that you will have to pay new shipping costs due to the way these companies operate, in addition to the possibility of a delay in delivery of up to 24 business hours. If this is the case, we will ask for your confirmation before requesting the address change. For these cases, the new address will not appear in your order when you check it in your customer area on our website, but only on the shipping agency's waybill.
5.6 Can You Place Orders for Products That Are Out of Stock?
At VALK, we do not currently offer the option to reserve products that are out of stock. Follow us on social media to know when we receive new stock: @facebook @X or @Instagram
5.7 Delivery Times: Orders are processed and shipped within 1 business day. Depending on the customer's location, if it is for Spain or Portugal, you will receive your order within 48/72 hours. For international destinations, the shipping time is usually 3-5 days.
Occasionally, we offer products in PRE-ORDER mode with a longer delivery time than usual. This happens when we run out of stock but expect to receive more in the coming weeks.
In all cases, you can see the estimated delivery time on the product page and on the order confirmation screen.
During special campaign periods such as Black Friday and Christmas, shipments may experience some delays due to high traffic volumes in shipping companies.
These deadlines will be detailed on the product page and during the purchasing process (there may be exceptions in remote locations and/or due to stock availability). It is understood that this period will begin once the availability of the product has been confirmed and the full payment of the order has been verified. In the case of unavailable products at the time of purchase, our Customer Service can provide you with availability information. If you have requested multiple products in a single order, please note that they may have different availability dates, in which case you may receive them on different dates. In this regard, you have the right to cancel the order at any time before it is shipped by contacting our Customer Service at the following email address: [email protected], indicating the order number.
5.8 Shipping Confirmation: At the time of delivery of the order to our carrier, we will send you a shipping confirmation to the email address you provided when placing the order. In the shipping confirmation, we will provide you with the corresponding tracking number so that you can track the shipment through the carrier's website.
5.9 Damage During Shipping: Products are shipped in secure packaging. If, at the time of delivery, it is visibly and clearly apparent, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by shipping damage, or if it is similarly apparent that there is an error in the merchandise received, you must immediately contact our Customer Service line at +34910059570 or email [email protected] to arrange the return of the affected product(s) and proceed with their replacement with others in optimal condition or, if you prefer, to refund the price paid for them, as indicated in said email.
Similarly, if damage to the product is detected after opening the package, with the packaging in perfect condition, the consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it via our Customer Service line at +34910059570 or email [email protected].
6. PRICES AND VALIDITY PERIOD OF OFFERS:
All prices displayed on the valkgaming.com store include the applicable VAT at the time of purchase. All prices listed on the website are valid and will be expressed in the currency Euro (€). These costs, unless expressly stated otherwise, do not include shipping, handling, packaging, shipping insurance, or any other additional services related to the purchased product or service.
VALUE ADDED TAX: In accordance with the provisions of Article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of products will be considered to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question. For orders with destinations in the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT under the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in force in each of these territories.
The user has the right to receive, free of charge, the invoice in paper and electronic form, when voluntarily or by legal obligation, it is available in this format and has expressly requested it. In this case, prior information must be provided on how to request it again in paper format.
The prices applicable to each product will be those published on the website and automatically applied by the contracting process in the final stage thereof.
In the case of promotions of limited duration, the promotion discount will apply as long as the order is registered during the promotion period. The user will always be informed in advance of the purchase of the product about the duration of the sales in offer or promotion, discounts, and liquidations displayed on the website. In the case of flash offers, in addition to the validity period, the number of units available will be indicated. For products offered with a reduced price, the previous price will be clearly indicated next to the reduced price, with the previous price being understood as the lowest price that has been applied to identical products in the thirty days prior.
The delivery method is detailed in section 5 of these general conditions.
The data recorded by the different payment methods constitute proof of the date on which the financial transactions were carried out and will be used to determine whether said order is subject to promotion.
For any information about the order, the User can contact us through the customer service telephone number of the provider or via email at the provided address.
7. PAYMENT METHODS:
Below are the available systems:
7.1 Payment by Credit or Debit Card: The user must have a valid credit or debit card, where all the digits of the card number must be specified in the corresponding form. The operation is formalized at the time of placing the order. Only payments with secure cards in which authentication of the cardholder's identity is carried out according to the method established by their bank, through secure electronic commerce ("Verified by Visa" and "MasterCard SecureCode"), will be accepted. The order will not be considered and will not be processed until payment has been authorized by your bank or financial institution.
The system known as SSL (Secure Sockets Layer) is used, a secure payment system that allows the encryption of the transmitted information during the transaction, ensuring its confidentiality.
7.2 PayPal: Once the purchase is completed, if this payment method is chosen, you will be redirected to the official PayPal website where you can make the payment. Once the payment is correctly made, your order will be finalized, and you will receive an email with a summary of your purchase. By clicking the "Return to Website" button, you will return to the website to view and print the order.
PayPal automatically encodes confidential data using the most advanced technologies available on the market. PayPal has its own privacy policies, and NUBLAR S. MICROCOOP. is not responsible for them.
7.3 Bizum: the user must have a bank account in Spain with any of the entities that offer the service and a mobile phone number. The operation is formalized from the user's bank, indicating the beneficiary's phone number and using the order number as the payment reference.
Bizum automatically encodes confidential data using the most advanced technologies available on the market. Bizum has its own privacy policies, and NUBLAR S. MICROCOOP. is not responsible for them.
8. RIGHT OF WITHDRAWAL:
8.1 Right of Withdrawal: The user has the right to exercise the right of withdrawal and has a period of 30 natural days from receipt of the product, without any penalty for its exercise; the full amount of the purchase must be refunded to the consumer, that is, the price of the product plus shipping costs, within 30 days following the exercise of the right of withdrawal by the user/consumer. Regarding the shipping costs for the return of the products, these will be borne by the user-consumer. The exercise of the right of withdrawal is not subject to any formality. The consumer will only be responsible for any diminished value of the goods resulting from handling other than what is necessary to ascertain their nature, characteristics, and functioning, without this limiting their right to exercise it. To exercise this right of withdrawal, you can fill out this form with your order number (to obtain a refund of the amount of the product(s) within the maximum period of thirty (30) natural days following receipt of the order) along with your contact details. You can send it to us via email [email protected] or by postal mail (by any means admitted in law), always within 30 natural days of receipt of the order. After this period, you can only request the return or exchange of the product(s) for technical reasons related to the warranty of said product(s).
Additionally, NUBLAR S. MICROCOOP. extends the period for exercising the right of withdrawal by 16 calendar days, setting it at a total of 30 calendar days, in which the user may withdraw from his purchase under the same conditions as during the legal period of 14 calendar days.
The product must be returned with all the elements with which it was delivered, without damage or wear of any kind, and that does not indicate improper use of the item or different from its own nature, to the address we have provided.
It is advisable to return it in its original packaging; if this is not possible, please inform the company as it may result in a depreciation in the value of the product. If the product is returned without the original packaging, the customer will be responsible for the packaging and protection of the product(s) being returned, as well as the costs derived from the shipment.
As long as the products are returned within the period of 30 natural days, without damage or wear of any kind, especially in reference to the characteristics, nature, and use of the product, and complying with the requirements established in this section, we will refund the full amount of the purchase.
Exceptions to the Right of Withdrawal: The right of withdrawal will not apply to contracts relating to:
- The supply of goods made to the consumer's specifications or clearly personalized.
- The supply of goods that may deteriorate or expire rapidly.
- The supply of goods that, after delivery and given their nature, have been inseparably mixed with other goods.
8.2 Return Due to Error in the Order by NUBLAR S. MICROCOOP.: When the product does not correspond to the order due to some error attributable to the company, the user must notify us by email as soon as possible; NUBLAR S. MICROCOOP. will cover the costs of collecting the incorrectly shipped product and delivering the correct one.
8.3 Verification of Returns: The verification and proof of the returned products will be the responsibility of NUBLAR S. MICROCOOP. which, once in its facilities, will verify that they have been received in compliance with all the requirements set forth in section 8.1. If any element is missing, we will inform you in writing via email indicating the missing content.
The return is not subject to any strict formality; the only requirement is that the product be returned in perfect condition without limiting the use of the product (as long as it does not go beyond merely verifying its good condition and functionality).
9. REFUNDS:
When a return (exercise of the right of withdrawal) occurs, the amount paid for the product plus shipping costs will be refunded using the same payment method used by the user for the initial transaction, unless the consumer has expressly indicated otherwise and as long as this does not incur any cost as a consequence of the refund. The return shipping costs will be borne by the consumer-user. The refund period will be a maximum of 30 natural days and will be made through the same means used to make the purchase.
10. APPLICABLE WARRANTIES AND AFTER-SALES SERVICES:
10.1 Warranty: All products offered through the website are completely original, unless otherwise indicated in their description.
10.2 Warranty in Case of Defective Product: In the case of a defective product, NUBLAR S. MICROCOOP. must proceed with the repair, replacement (unless one of these two options is impossible or involves disproportionate costs for the provider), reduction of the price, or termination of the contract (as applicable), actions that will be free of charge for the user. NUBLAR S. MICROCOOP. is responsible for non-conformities that become apparent within a period of three years from the delivery, which will be considered to have taken place on the date indicated on the invoice or proof of purchase, or on the delivery note if it is later; the consumer-user must inform NUBLAR S. MICROCOOP. of the non-conformity within two months of becoming aware of it.
These measures must meet the following requirements:
- They will be free of charge for the consumer, including the costs necessary for the goods to be in conformity, especially shipping, transportation, or material costs;
- They will be carried out within a reasonable period from the moment the provider is informed of the non-conformity and without major inconvenience to the latter;
- The user will make the item available to the provider, who will retrieve it at their own expense in the manner that causes the least inconvenience to the user depending on the type of item.
The provider will not be responsible for any payment for the normal use of the replacement items during the period prior to their replacement.
The company, for its part, will retrieve the item at its own expense, removing the non-conforming items and assuming the costs derived therefrom.
The provider will provide the consumer with documentary proof of the delivery of the item by the consumer, in which the delivery date and the non-conformity are stated, as well as documentary proof of the delivery of the item already in conformity to the consumer, in which the date of said delivery and a description of the corrective measure taken will also be stated.
The consumer may also request the reduction of the price or the termination of the contract.
The price reduction will be proportional to the difference between the value that the item would have had at the time of delivery if it had been in conformity and the value that the delivered item has at the time of said delivery. Termination will not apply when the non-conformity is minor. The consumer may opt for these as long as the following requirements are met:
- When the measure to bring the goods into conformity is impossible or disproportionate;
- The provider has not carried out the repair or replacement or has not done so correctly;
- Any non-conformity appears in the repaired or replaced item;
- The non-conformity is of such gravity that it justifies one of the two options;
- The trader has declared or it is inferred from the circumstances that it will not bring the goods into conformity within a reasonable time or without major inconvenience to the consumer.
As a consequence of the choice of these measures, the provider will refund the consumer the price paid for the goods following their receipt or, where applicable, proof provided by the consumer that they have been returned. The consumer must return the goods to the provider at the latter's expense. The consumer may suspend payment due until the trader fulfills its obligations; they may also request the correction of the non-conformity, the reduction of the price, or the termination of the contract if, as a consequence of the violation of third-party rights, the use of the item is impeded or limited; the consumer will not be responsible for any payment for the normal use of the replacement items during the period prior to their replacement; if they request the correction of the non-conformity, the reduction of the price, or the termination of the contract, they may request compensation for damages if applicable.
10.3 Product Recalls: If we receive notification of a recall of any of the products we sell from the manufacturer/distributor or a national or European authority, we will stop selling said product. Information about hazardous products is public and can be found on the Safety Gate portal.
11. NULLITY AND INEFFECTIVENESS OF THE CLAUSES:
If any clause included in these General Conditions is declared, in whole or in part, null and void or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null and void or ineffective, with the General Conditions remaining in full force and effect in all other respects, considering said provision, or the part of it that is affected, as not included.
12. ONLINE DISPUTE RESOLUTION (ODR):
In accordance with Article 40 of Law 7/2017, of November 2, which incorporates Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013, on alternative dispute resolution for consumer disputes (Law ADR) into Spanish law, a free access platform is provided for the online resolution of disputes between the USER and the PROVIDER, without the need to resort to the courts, through the intervention of a third party acting as a mediator between both parties. This body is neutral and will dialogue with both parties to reach an agreement, possibly suggesting and/or imposing a solution to the dispute.
Platform link: https://ec.europa.eu/consumers/odr/main/?event=main.consumer.rights#inline-nav-2
13. APPLICABLE LAW AND JURISDICTION:
These conditions will be governed and interpreted in accordance with Spanish legislation, unless expressly stated otherwise. The provider and the user agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions to the Courts and Tribunals of the provider's domicile (if not considered a consumer for the purposes of the TRLGDCU) or of the user (if considered a consumer for the purposes of the TRLGDCU).
14. ADHESION TO ONLINE TRUST:
In accordance with the provisions of both the LSSICE and Law 7/2017 and the Trust Code, we inform you of our adherence to Confianza Online and our submission to the Confianza Online Mediation Committee in the event of disputes relating to electronic commerce with consumers or data protection, and to the AUTOCONTROL Advertising Jury in the event of complaints relating to digital advertising or data protection related to this matter. To comply with this obligation, we inform you that the Provider is a member of Confianza Online (non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, Tax ID G85804011, Calle de Velázquez 126, 4º-I, 28006, Madrid (Spain). For more information: https://www.confianzaonline.es.
These General Conditions are governed by Spanish law. Furthermore, in compliance with the provisions of the Law on Alternative Dispute Resolution, consumers are informed that, as an adhered entity and within the terms of the Code of Conduct, users may resort to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones). If these relate to electronic transactions with consumers or data protection when related to this matter, the complaints will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the complaints relate to digital advertising or data protection related to this matter, they will be submitted to the AUTOCONTROL Advertising Jury.
15. APPLICABLE REGULATIONS:
The present General Conditions are subject to:
European regulations governing electronic commerce:
- Directive 97/7/EC on the protection of consumers in respect of distance contracts (Distance Selling Directive);
- Directive 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (Directive on electronic commerce).
Spanish regulations:
Law 7/1998, of April 13, on General Contracting Conditions, and subsequent amendments,
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
Law 7/1996, of January 15, on Retail Trade Regulation, and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce and subsequent amendments.
