Warranty

If the item you purchased shows a manufacturing defect, VALK will take care of it at no cost to you. We will, as appropriate, repair it, replace it (unless one of these options is impossible or would entail a disproportionate cost), apply a price reduction, or cancel the purchase contract.

Coverage period

VALK is liable for any lack of conformity that appears within three years of delivery, using the date on your invoice, receipt or delivery note (whichever is later) as the reference. You must inform us of the problem without undue delay after you detect it.

How the warranty works:

• Free of charge: VALK covers transport, collection/return, parts and labour needed to bring the product into conformity.
• The service will be provided within a reasonable time and with the least inconvenience to you.
• You must make the item available to VALK; we will arrange collection and confirm in writing the dates and the corrective action taken and, if applicable, send a second confirmation when we return the product in conformity.

You may also choose a price reduction or contract termination if:

• Repair or replacement is impossible or disproportionate.
• The repair or replacement is not carried out, or is not carried out correctly.
• The replacement product also shows defects.
• The defect is so serious that it justifies one of these solutions.
• VALK informs you, or it is evident, that the item cannot be brought into conformity within a reasonable time or without major inconvenience.

Price reduction: we will refund the proportion corresponding to the difference in value between a perfect product and the one you received.

Contract termination: we will refund you in full as soon as we receive the item or you provide proof of its return. This option does not apply if the defect is of minor significance.

Additional consumer rights:

• Suspend any outstanding payments until VALK meets its obligations.
• Request repair, price reduction or termination if third-party rights limit the use of the product.
• Pay nothing for the normal use of a replaced product.
• Claim compensation for damages, where applicable.