RETURNS

DEADLINES FOR A RETURN

At VALK GAMING you have up to 30 calendar days after receiving your order to exercise your right to return it if you are not satisfied.


SPECIAL CHRISTMAS PERIOD

Items purchased between 1 November and 15 December can be returned up to 15 January of the following year.

IF SOMETHING GOES WRONG

In case you have a problem with the product or it has arrived defective, the process would be different, contact us first and we will find a solution for your case, from sending replacement parts, to a new product or a refund at no cost to you.

IF YOU ARE NOT SATISFIED WITH YOUR PRODUCT

You have up to 30 days to return it in the same condition in which you received it: packed in its original box and with no signs of use. Otherwise we may refuse the return.


Please follow the steps below for the return:

STEP 1: APPLY FOR A REFUND

Fill in the return form. We will get back to you within 24 hours with the authorisation and instructions.

STEP 2: PACKING

Desmonta y embala tu producto para el transporte de vuelta a nuestro almacén. Te explicamos cómo:

Make sure that no components are subjected to excessive pressure and protect the rubbing areas to avoid scratches.

STEP 3: SHIPPING

As this is a voluntary return, you will be responsible for the shipping costs. We will not accept freight collect shipments.



YOU HAVE 2 SHIPPING OPTIONS


1. ON YOUR OWN

You can look at shipping price comparators such as PACKLINK to find the best rate.



2. WE PICK IT UP FOR YOU

We can take care of the return transport, sending a collection to your home, deducting 20€ from the reimbursement of the order.

RETURN ADDRESS


Across Logistics | Valencia Office

Pol. Ind. Casanova, Avda. Corregers 21

Ribarroja del Túria - 46394

Spain

STEP 4: REIMBURSEMENT

Once we receive the goods, we check their condition and refund you the total amount paid through the same payment method you used for the purchase within 2-3 working days.

We use our own and third-party cookies to analyse the use of the website and to show you advertising related to your preferences based on a profile of your browsing habits (e.g. pages visited).

Cookie preferences

Functional cookies
No
Yes
Functional cookies are strictly necessary to provide the services of the shop, as well as for its proper functioning, so it is not possible to refuse their use. They allow the user to browse through our website and use the different options or services that exist on it.
Cookie Provider Purpose Expiry
PHP_SESSID valkgaming.com The PHPSESSID cookie is native to PHP and allows websites to store serialised status data. On the website it is used to establish a user session and to pass state data through a temporary cookie, which is commonly known as a session cookie. These Cookies will only remain on your computer until you close your browser. Session
PrestaShop-# valkgaming.com This is a cookie used by Prestashop to store information and keep the user's session open. It stores information such as currency, language, customer ID, among other data necessary for the proper functioning of the shop. 480 hours
rc::a Google It is used to read and filter bot requests. Persistent
rc::c Google It is used to read and filter bot requests. Persistent
Advertising Cookies
No
Yes
These are cookies that collect information about the advertisements shown to users of the website. They can be anonymous, if they only collect information about the advertising spaces shown without identifying the user, or personalised, if they collect personal information about the user of the shop by a third party, for the personalisation of these advertising spaces.
Cookie Provider Purpose Expiry
fr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months
tr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Session
_fbp Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months
Analytics cookies
No
Yes
Collect information about the user's browsing experience in the shop, usually anonymously, although sometimes they also allow the user to be uniquely and unequivocally identified in order to obtain reports on the user's interests in the products or services offered by the shop.
Performance cookies
No
Yes
These are used to improve the browsing experience and optimize the operation of the shop.
Product added to wishlist
Product added to compare.