DEADLINES FOR A RETURN
At VALK GAMING you have up to 30 calendar days after receiving your order to exercise your right to return it if you are not satisfied.
SPECIAL CHRISTMAS PERIOD
Items purchased between 1 November and 15 December can be returned up to 15 January of the following year.
IF SOMETHING GOES WRONG
In case you have a problem with the product or it has arrived defective, the process would be different, contact us first and we will find a solution for your case, from sending replacement parts, to a new product or a refund at no cost to you.
IF YOU ARE NOT SATISFIED WITH YOUR PRODUCT
You have up to 30 days to return it in the same condition in which you received it: packed in its original box and with no signs of use. Otherwise we may refuse the return.
Please follow the steps below for the return:
STEP 1: APPLY FOR A REFUND
Fill in the return form. We will get back to you within 24 hours with the authorisation and instructions.
STEP 2: PACKING
Desmonta y embala tu producto para el transporte de vuelta a nuestro almacén. Te explicamos cómo:
Make sure that no components are subjected to excessive pressure and protect the rubbing areas to avoid scratches.
STEP 3: SHIPPING
As this is a voluntary return, you will be responsible for the shipping costs. We will not accept freight collect shipments.
YOU HAVE 2 SHIPPING OPTIONS
1. ON YOUR OWN
You can look at shipping price comparators such as PACKLINK to find the best rate.
2. WE PICK IT UP FOR YOU
We can take care of the return transport, sending a collection to your home, deducting 20€ from the reimbursement of the order.
Across Logistics | Valencia Office
Pol. Ind. Casanova, Avda. Corregers 21
Ribarroja del Túria - 46394
STEP 4: REIMBURSEMENT
Once we receive the goods, we check their condition and refund you the total amount paid through the same payment method you used for the purchase within 2-3 working days.