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DeutschDEADLINES
FOR A RETURN
At VALK GAMING you have up to 30 calendar days after receiving your order to exercise your right to return it if you are not satisfied.
SPECIAL CHRISTMAS DEADLINE
Items purchased between 1 November and 15 December can be returned until 15 January of the following year.
IF SOMETHING
GOES WRONG
In case you have a problem with the product or it has arrived defective, the process would be different, contact us first and we will find a solution for your case, from sending replacement parts, to a new product or a refund at no cost to you.
IF YOU ARE NOT SATISFIED
WITH YOUR PRODUCT
You have up to 30 days to return it, with all the items it was delivered with, without any damage or signs of wear.
It is recommended to use the original packaging to avoid damage during the return shipping.
Please follow the steps below for the return:
STEP 1
REQUEST THE RETURN
Fill out the return form to exercise your right of withdrawal.
We will reply within 24 business hours.
STEP 2
PACKING
Disassemble and pack your product for return shipping to our warehouse. Here's how:
Make sure no component is under excessive pressure and protect the friction areas to avoid scratches.
STEP 3
SHIPPING
Since this is a voluntary return, shipping costs will be at your expense.
Returns with postage due will not be accepted.
YOU HAVE 2 SHIPPING OPTIONS
ON YOUR OWN
You can use shipping price comparators like PACKLINK or GENEI to find the best rate.
WE PICK IT UP
We can take care of the return transport by arranging a pickup at your address, with a 30€ deduction from your refund.
RETURN ADDRESS
Across Logistics | Valencia Office
Pol. Ind. Casanova, Avda. Corregers 21
Ribarroja del Túria - 46394
Spain
STEP 4
REFUND
Once we receive the goods, we will check their condition and refund the total amount paid via the same payment method used during the purchase within 2-3 business days.
