Shipping

Shipping costs:

VALK GAMING offers free shipping on all orders to Spain mainland. 

Shipments to other locations have the following additional costs: 

• Portugal:  +20€ per item.
• France, Italy, Germany and other EU countries:  +36€ per item. 
• Spain - Balearic Islands:  +15€ per item. 

Delivery times:

Our warehouse is located in San Fernando de Henares (Madrid), Spain.

Orders are usually processed and shipped within 1 working day.

Depending on the customer's location, the delivery time* will be 

• Spain mainland:  24-48 hours.
• Balearic Islands:  2-5 days. 
• Portugal: 24-48 hours.
• France, Italy, Germany and other EU countries: 3-5 days.

Exceptions may be applicable for locations in remote areas and/or for stock availability.

*VALK GAMING only works with the best transport companies to guarantee an excellent service, but sometimes external circumstances such as weather conditions or traffic problems, or special periods such as Black Friday or Christmas, could cause a delay in delivery. If this happens, please contact us and we will find a solution quickly.

Shipping Region:

We ship to residential and commercial addresses throughout the European Union excluding the following areas:

• Spain: Canary Islands, Ceuta and Melilla.
• UK.
• Portugal: Madeira, Azores.
• Italy: Livigno, Campione D'Italia, Sardinia, Sicily, Elba and other islands. 
• France: Corsica. 
• Germany: Helgoland. 

Tracking:

Once the order has been sent, you will receive an e-mail with the tracking number and a direct link to the carrier's website where you can check the status of your shipment at any time. You can also check it at any time in your customer area.

Shipping damage:

If you receive products damaged during transport, please contact us within 72 hours and provide us with photos of the product's condition so that we can claim the incident from the transport company. All our goods are insured for breakage or damage during transport. We will seek the best solution for each case, either by sending a spare part for the part affected by the blow or by replacing the product with a new one.

Returns:

VALK GAMING offers a return period of 30 calendar days since the product is delivered.

For complete information please check the FAQ and our Terms & Conditions.